I Messed Up!

I am at the second job, and I knew I should do it as I did it, but I did it anyway.

If that didn't confuse you too much, read on...

I was talking to a customer who said she loved our service dept., but she could go to a local chain and get the work done more cheaply. She carried on from there, which was fine, that doesn't bother me.

What did bother me was her claim that the local chain was so wonderful. They are totally dishonest and I know for fact (for those who don't recall or never knew, my dad owns an auto parts store) that they have even told customers they had to replace parts THAT DON'T EVEN EXIST ON THE VEHICLE!!!

Now, my job is at a dealership, and dealerships do charge more, generally, and I totally acknowledge that. But I suggested she go to an independant Honda dealer. She asked why, and I told her why.

She was pissed. She'll probably complain, and may even tell the local chain. I am a little worried, but I don't care. I just wish somebody would get wise to these crooks and report them to the BBB.

I am shocked I was that unprofessional, and am worried I am going to get reamed for it, but, it is water under the bridge at this point!

Back to work now.